Terms & Conditions

SPECIAL COVID 19 NOTICE

DUE TO COVID-19, PLEASE NOTE THAT ALL INTERNATIONAL ORDERS ARE CURRENTLY ON PAUSE.

YOU MAY ALSO EXPERIENCE DELAYS IN POSTAL DELIVERY FOR RODRIGUES.

Please read the following terms and conditions (the “Terms”) carefully before using the Natural Hair Culture website (the “Site”). Natural Hair Culture Ltd (referred herein as “Natural Hair Culture,” “we,” “our,” or “us”) operates the Site and provides products and services via the Site (collectively, the “Service”).

By (i) accessing the Site in any manner (whether automated or otherwise), (ii) purchasing or downloading something from us via the Site or (iii) providing any User Content (as defined below), you are using the Service and agree to be bound by these Terms and any additional terms and conditions that are referenced below or otherwise may apply to specific areas of the Site.

Certain features or products that you purchase or download from the Site may be subject to additional terms and conditions presented to you at the time that you use purchase or download them. In addition, some areas of the Site are provided by our third-party partners and are subject to separate terms and conditions of use.

You represent that you are legally able to accept these Terms and affirm that you are of legal age to form a binding contract or have obtained parental or guardian consent to do so. If you do not agree to these Terms, you may not use the Site.

 

I.     GENERAL

 

Update

Last updated: 27 July 2020

Any amendments to our Terms and Conditions will be prominently posted here.

 

Contact

If you need to reach us for any reason with regards to our Terms of Use, Privacy Policy, Disclaimer or any other issue, you may contact us as follows:

Natural Hair Culture

Garden Village Shopping Centre

Route du Jardin, Curepipe, Mauritius

Tel: +230 5446 6010

Email: info@naturalhairculture.com

Website: www.naturalhairculture.com

Contact page: www.naturalhairculture.com/contact

 

Rules of Conduct

There are a few rules of conduct that you are required to follow when you use the Service:

  • Do not sell or resell any of the products you have received or purchased from us. Any product that we may provide for you is for your personal use only.
  • Do not use our products for any illegal or unauthorized purpose.
  • Do not “harvest” (or collect) information from the Site using an automated software tool or manually on a mass basis (unless we have given you separate written permission to do so). This includes, for example, information about other users of the Site and information about the offerings, products, services and promotions available on the Site.
  • Do not use automated means to access the Site, or gain unauthorized access to the Site or to any account or computer system connected to the Site. This prohibition does not apply to search engines accessing the Site solely for web indexing purposes.
  • Do not “stream catch” (download, store or transmit copies of streamed content).
  • Do not obtain, or attempt to obtain, access to areas of the Site or our systems that are not intended for access by you.
  • Do not “flood” the Site with requests or otherwise overburden, disrupt or harm the Site or its systems.
  • Do not circumvent or reverse engineer the Site or its systems.
  • Do not restrict or inhibit another user or users from using and enjoying the Site.
  • If you post something to the Site, such as comments, product reviews or other content, do not post anything that:
    • infringes any third party intellectual property right (such as copyrights),
    • is defamatory (i.e., something that is negative and untrue about another person or entity),
    • divulges another person’s or entity’s confidential or private information or trade secret,
    • is fraudulent, unlawful, threatening, harassing, abusive, obscene, or discriminatory,
    • encourages criminal conduct,
    • advertises or solicits business for products or services other than those that are offered and promoted on the Site, or
    • contains any virus, malware, spyware or other harmful content or code.
  • You also must comply with all applicable laws and contractual obligations when you use the Service.

 

Ownership of Site Content

We or our licensors or partners own the intellectual property rights in the content and materials displayed on the Site. You may use the Site (including such content and materials) for your own personal, non-commercial use, but you may not use it for commercial purposes. You may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site unless explicitly authorized in these Terms or by the owner of the materials. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Please do not send us your ideas for our business. We are always thinking and creating, and we may have similar ideas of our own. To avoid any disputes between us relating to ideas that you have submitted to us you agree that, if you send us your ideas, you are giving us the right to use them, and you waive and release us from claims that we have used your ideas without your permission.

 

Site Registration and Log In

To access certain features or areas of the Site, you may be required to provide personal and/or demographic information as part of a registration or log-in process. In addition, certain features of the Site are only available to our customers, and to access those areas of the Site you will be required to log in using your username and password.

You agree to provide true, accurate, current and complete information about yourself as prompted by the applicable registration or log-in form, and you are responsible for keeping such information up-to-date (including credit card numbers and expiration dates, so that we can complete your transactions, and your contact information, so that we can reliably contact you). The information you submit must describe you (you may not impersonate another person or entity), and you may not sell, share or otherwise transfer your account information.

You are responsible for all activity occurring when the Site is accessed through your account, whether authorized by you or not. Therefore, if you create an account, be sure to protect the confidentiality of your account password. We are not liable for any loss or damage arising from your failure to protect your password or account information.

 

Electronic Communications

The communications between you and us via the Service use electronic means, whether you visit the Site or send us an email, or whether we post notices on the Site or communicate with you via email. For contractual purposes, you consent to receive communications from us in an electronic form, and you agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.

 

Changes to the Site

We reserve the right, subject to applicable law, to make changes to, or to suspend or discontinue (temporarily or permanently), the Site or any portion of the Site. You agree that we will not be liable to you or to any third party for any such modification, suspension or discontinuance.

 

Suspension or Termination of Access

We have the right to deny access to, and to suspend or terminate your access to, the Service or to any features or portions of the Service, and to remove and discard any content or materials you have submitted to the Site, at any time and for any reason, including for any violation by you of these Terms. In addition, we have a policy of terminating the Site usage privileges of users who are repeat infringers of intellectual property rights. In the event that we suspend or terminate your access to and/or use of the Service, you will continue to be bound by the Terms that were in effect as of the date of your suspension or termination

 

Copyright Infringement Notices

If you are a copyright owner who believes in good faith that your copyrighted material has been reproduced, posted or distributed on this site in a manner that constitutes copyright infringement, please inform our designated copyright agent by sending written notice by email to info@naturalhairculture.com. Please include the following information in your written notice: (1) a detailed description of the copyrighted work that is allegedly infringed upon; (2) a description of the location of the allegedly infringing material on the Site; (3) your contact information, including your address, telephone number, and, if available, email address; (4) a statement by you indicating that you have a good-faith belief that the allegedly infringing use is not authorized by the copyright owner, its agent, or the law; (5) a statement by you, made under penalty of perjury, affirming that the information in your notice is accurate and that you are authorized to act on the copyright owner’s behalf; and (6) an electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement. We have a policy of terminating the Site usage privileges of users who are repeat infringers of intellectual property rights.

 

II.     TERMS OF USE

 

  1. PRODUCTS AND SERVICES

Prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any price change.

Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Satisfaction Guarantee.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in violation of the Terms.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

Occasionally there may be information on the Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site or in the Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Site or in the Service, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Site or in the Service, should be taken to indicate that all information on the Site or in the Service has been modified or updated.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

 

  1. ORDERS AND BILLING


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We will not be held responsible for any losses related to services in which the loss was a result of inaccurate information being provided by you or not being updated.

You agree to provide current, complete and accurate purchase and account information for all purchases.

 

Order Processing

Upon checkout, you will need to provide an email address and a phone number so we can send you an order confirmation email and keep you up to date on your order.  We will also send you a notification when your goods are dispatched from our warehouse. 

 

  1. PAYMENT

We offer three types of payment:

  1. Option 1: JuicebyMCB (only for Mauritius & Rodrigues)
  2. Option 2: Bank Transfer
  3. Option 3: PayPal

 

Option 1: JuicebyMCB (only for Mauritius & Rodrigues)

Scan QR Code

  • Step 1 – Select ‘Juice’ at checkout
  • Step 2 – On your JuicebyMCB Mobile App, click on the ‘Scan and Pay’ bar and the ‘Scan QR Code’ will appear on screen.
  • Step 3 – Insert the order amount in ‘MUR’ and Order Number in the note space.

NOTE: Please include your order number as the reference. We can only reconcile your payment if an order number is included.

 

By Juice Merchant

If you are ordering from your mobile and are not able to scan the QR Code from your mobile Camera:  

  • Step 1 – On your JuicebyMCB App => click on ‘plus’ bottom.
  • Step 2 – Click on ‘List of Merchants’
  • Step 3 – Search for ‘Natural Hair Culture Ltd’ and select
  • Step 4 – Insert the order amount in ‘MUR’ and Order Number in the note space.

NOTE: Please include your order number as the reference. We can only reconcile your payment if an order number is included.

 

Option 2: Bank Transfer

The bank transfer process is displayed when you check out as follows:

  • Step 1 – Select Bank Transfer and complete your order
  • Step 2: After completing your order, you will be given our bank details by email in order to carry out the bank transfer.

NOTE: Please include your order number as the reference. We can only reconcile your payment if an order number is included.

 

Non MCB Transfers

This option can take a couple of business days, please send a proof of payment to info@naturalhairculture.com with your ‘order number’ as subject, to ensure that your order doesn’t get cancelled.

Our customer service team will be happy to assist with any queries. You can contact them via email only (info@naturalhairculture.com) for your queries. 

NOTE: Please include your order number as the reference. We can only reconcile your payment if an order number is included.

 

Option 3: PayPal Payment

When you are browsing, the prices displayed are in Mauritian Rupees ‘MUR’. However, as we ship internationally, our default currency in PayPal is in US dollars. This means that the checkout cart and your invoice is in MUR but the actual payment will be done in USD, with indication of conversion rate.

Our accounts team reconciles bank transfers twice per day (Mon-Fri) at 8 am and in the afternoon. Orders without transfers are automatically cancelled after 48 hrs (unless you have sent a proof of payment from a non MCB bank).

Our bank transfer policy

Our warehouse will dispatch your parcel once the funds are received. The system will automatically cancel your order if a transfer isn’t received within 48 hrs.

We will however put a manual stop to the cancellation if you send a proof of payment from a non MCB bank.

We unfortunately cannot hold non paid orders for longer than 48 hrs due to the high demand and orders.

If you have any questions about payment or delivery, please contact us on + (230) 54466010.

 

  1. SHIPPING & DELIVERY

 

Home Delivery (Mauritius)

We offer free home delivery across Mauritius for orders over Rs 2,500. For orders under Rs 2,500, a home delivery fee of Rs 150 is charged. We use our own delivery service who will deliver your parcel directly to your work or home address.

You should receive your order within 1-3 business days.

 

If an order is returned to us because you have not answered our phone call or had the incorrect address submitted with the order, the customer is responsible for an additional handling & delivery fee of Rs 150 to have it re-delivered.

 

Postal Delivery via Mauritius Post office (Mauritius & Rodrigues)

If you choose postal delivery service, your order will be registered and posted at the Mauritius parcel post office in the next business working day. We do send orders more than 2 kg via post.

Mauritius postal fee: Rs75

Rodrigues postal fee: Rs150

You should receive your order within 4-7 business days.

Please make sure that all details, including shipping addresses are correct before confirming your order.

We strongly advise you to use an address where someone is available to collect the parcel during business hours (9am-5pm) Monday to Friday. If no one is available to collect the parcel, you are responsible for picking up the parcel at your local post office.

 

If a parcel is returned to us because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & home delivery fee of Rs 150 to have it re-delivered. We are not responsible for unclaimed or incorrectly addressed parcels and do not offer replacement packages.

 

If you have not received your parcel after 7 business days, please email us at info@naturalhairculture.com.  We can only track your delivery after the requested 7 business days, so please wait for the latter prior to contacting us about your parcel delivery.

 

International Shipping and Customs

We ship via DHL Express to selected countries in Africa including Reunion, Kenya, South Africa, Seychelles and Madagascar.  The international shipping cost is Rs 615 and the delivery time is 4-7 days.

 

Please note that you are responsible for any customs import duties (if applicable) levied by customs in your country.

 

Restrictions

Please note that we do not ship orders more than 2 kg.

Items in glass packaging are restricted for international shipping. Restriction relating to these items is indicated on the product page.

 

  1. GUARANTEES AND WARRANTIES

All our products have been carefully selected from reputable brands and are fit for their intended purpose.

Since we are not the manufacturer of these products, we cannot maintain the accuracy of the ingredient lists on this website. However, because raw ingredients listings are subject to change due to INCI, we cannot guarantee that these lists are complete, up-to-date and/or error-free. For an accurate listing of ingredients in each product, please refer to your product packaging.

 

  1. RETURNS / REFUNDS

Please contact us at info@naturalhairculture.com  if you have any issues with your order. Our helpful team will be able to help you with a return or refund if eligible. Due to the nature of the products, we only offer refunds for damaged/faulty products. We do not offer exchange or refunds.

 

We do not provide refunds or returns on international orders; we provide gift cards as exchange that can be used on your next order.

 

  1. CANCELLATION

Once the payment is done and the order is processed in by our warehouse, you cannot make any cancellation.

The system will automatically cancel your order if a transfer isn’t received within 48 hrs.

We will however put a manual stop to the cancellation if you send a proof of payment from a non MCB bank. We unfortunately cannot hold non paid orders for longer than 48 hrs due to the high demand and orders.

We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in violation of the Terms.

 

III.     PRIVACY POLICY

Natural Hair Culture respects the privacy of all users of its site and ensures that the personal information you provide to us is treated in strict confidentially. We use your data to process orders as quickly and easily as possible.

We will only use this information with your permission. Natural Hair Culture will not sell your personal information to third parties and will only make it available to third parties who are involved in the execution of your order.

General

This Privacy Policy sets out how we handle your personal information if you are a visitor or user of the Natural Hair Culture website.

It complies with the EU General Data Protection Regulations (GDPR) and applies to any service offered by Natural Hair Culture, whether on this website or on any other platform such as social media, mobile app, emails, newsletters, etc.

Users are required to agree with our Terms and Conditions, which include our Privacy Policy, prior to purchasing our products.

Who we are

See the About page.

How and what personal data we collect

Personal Information

Natural Hair Culture Ltd collects the following personal information: user name, first name, last name, email address, telephone, address.

Contact Form

The following information is collected: name, username, email, phone, address, page visited, message posted.

Chat

This site provides a chat tool which connects visitors and users to our Customer Service department in order to respond to queries and assist where necessary. We collect information related to your name, email address, phone number and message in order to start the chat.

This information may be stored within the chat application for follow up and marketing purposes.

Purchasing Information

When you purchase any product with us though our secure online payment service, we collect any payment and related personal information required to complete the purchase and process the order. This includes your first name, last name, email address, telephone, billing and shipping address, payment option selected and related payment processing data (Juice by MCB, Bank Transfer, PayPal, Credit Card).

Comments and Reviews

Whenever you review our products, we collect your username, email and the contents of your review.

Analytics

When you use our site, we collect tracking information for statistical purposes.

This includes, amongst others: your browser type and language, the type of operating system you use, the name of your internet service provider, the searches you have made, the pages and products you have visited, etc.

Newsletters, Email Marketing and Sharing

We collect your email address if you opt-in to our Newsletter. This email address will be used to send you Newsletters as well as special offers or promotions related to your interests.

If you use our sharing feature, we collect information on the page (url and description) you are visiting so that it can be shared upon your request with third parties such as Facebook, Instagram Email, SMS.

Please note that the relevant third parties to which you have shared information may collect and use the information you have shared and we invite you to consult their own Privacy Policy.

Surveys & Contests

We may from time to time launch surveys and contests in order to have your feedback on our services. In such case your name, email and answers will be collected by us.

How we use your personal data

To make shopping at Natural Hair Culture as pleasant as possible, we store with your permission your personal details and the details regarding your order and the use of our services.

Natural Hair Culture will not sell nor transfer your personal information to third parties and will only make it available to third parties who are involved in the execution of your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

How long we retain your data

If you create an account at Natural Hair Culture we store your data on our server so that you do not have to enter it with every new order. Your bank or credit card details are not visible to us.

Natural Hair Culture uses an SSL secured encryption protocol to encrypt and secure all data processed or transmitted through our site to our service providers.

Who we share your data with

With your permission, we use your data to inform you about the development of the website and about special offers and promotions. If you no longer want to receive such information, please let us know by sending an e-mail to info@naturalhairculture.com.

If you decide to write a review, you can choose whether to add your name or other personal information.

If you respond to a promotion or competition, we will ask for your name, address and email address. We use this information to carry out the promotion, to announce the prize winner(s) and to measure the response to our marketing campaign.

Cookies

A cookie is a small text file saved on your computer or mobile device by the website you are browsing. Cookies are used to save and track data in order to identify your settings and preferences so that the site functions correctly, or to better offer services tailor made to your needs or generate usage statistics.

Our platform uses functional, technical and third-party cookies for the following purposes:

  • Store your settings and preferences to ensure a correct functioning of the site and enhance user experience.
  • Collect information on your navigation on our site in order to generate statistics which help us improve the services we provide to you.
  • By continuing to use our platform, you accept the current settings of our cookies and acknowledge to fully understand the terms of our policy on cookies.

What rights you have over your data

Visitors and users of our site have the following rights:

1 The right to be informed

2 The right of access

3 The right to rectification

4 The right to erasure

5 The right to restrict processing

6 The right to data portability

7 The right to object

8 Rights related to automated decision making and profiling

If you have registered an account on our site, ordered our products, left reviews, communicated with us through our contact form or chat, you can request to receive an exported file of the personal data we hold about you by contacting us.

You can also request that we erase any personal data we hold about you or ask for the closure of your account you have with us at any time by contacting us.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How you can access or change your personal information

You can access the personal information related to your profile or orders by logging in to your account and going to your My Account page.

You can edit your personal information at any time, except for your username.  You can also delete your account at any time.

You have the right to request access to further personal information that we hold about you and to request corrections of any errors in that data.

For any of the above, please contact us by using the contact indicated above.

Changes To This Privacy Policy

This Privacy Policy may be amended from time to time. The updated Privacy Policy applies with immediate effect and we therefore invite visitors/users to regularly review our Privacy Policy in order to remain informed accordingly.

 

IV.     LIMITATIONS OF RESPONSIBILITY & DISCLAIMER

 

Disclaimer

We are not responsible for the use of any products purchased through this site. The content of the site is for informational purposes only and should not be used to diagnose or treat a health or other problem or disease. Neither the content nor any products offered through the site are intended to be, nor should they be used as, a substitute for professional diagnosis or treatment in any way. Do not use the information or products available on or through the site as a substitute for professional evaluation and treatment. Any information that you find here, receive from our agents or employees by phone, electronic mail or other transmission medium, on websites which we link to, or obtain through contacts you may make through this site, or products offered through the site, should be verified with your professional health care provider. Consult your professional health care provider with any specific health questions or problems you may have. If you think you may have a medical emergency or any condition requiring immediate attention, call your doctor immediately. We do not recommend or endorse any specific medical tests, products, procedures, opinions, or other information that may be mentioned on or pursuant to the site. Reliance on any information or products provided by us, our agents or employees is solely at your own risk and we hereby disclaim any and all liability in connection therewith.

Under no circumstances will we be responsible for any loss, liability or damage, including personal injury or death or property damage, resulting from or arising out of anyone’s access or use of the site, any content posted on the site or transmitted to users, any interactions between or among users of the site, whether online or offline, or your use or consumption of any products purchased through this site.

This website is provided to you “as is” and “as available,” without any express or implied warranties, including, but not limited to, implied warranties of fitness for any particular purpose and merchantability or any warranty of noninfringement. We do not warrant or make any representation regarding the use or the results of the use of any materials contained in this site in terms of their correctness, accuracy, reliability, or otherwise. We are not responsible for any liability arising from your use of or reliance on the content, or any other material appearing on or through this site.

Without limiting the foregoing, we are not responsible for any malicious code, delays, inaccuracies, errors or omissions arising out of or resulting from your access and use of this site. You (and not Natural Hair Culture Ltd) assume the entire cost of all necessary servicing, repair or correction.

 

Limitation of Liability

To the fullest extent permitted under law, you understand and agree that this site, Natural Hair Culture Ltd, and their respective managers, members, officers, employees, agents, representatives, operational service providers, advertisers, manufacturers and suppliers, shall not be responsible for any liability, loss or damage, of any kind whatsoever, direct or indirect, in connection with or arising from use of this site or purchase, consumption or use of any products sold through this site, including, without limitation, any direct, consequential, incidental, indirect, special or punitive damages, even if we have been advised of the possibility of such damages.